At BrzBillDept, we are committed to delivering high-quality services and ensuring complete customer satisfaction. This Refund & Return Policy outlines the terms and conditions under which refunds may be issued.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all new purchases. If you are not satisfied with our services, you may request a refund within 30 days from the date of purchase.
- Refund requests must be submitted within the 30-day period.
- Approved refunds will be processed within 3–5 business days.
- Refunds will be issued via the original payment method or via bank transfer, based on your preference.
2. Non-Delivery of Service
If you do not receive your purchased service due to technical issues (e.g., email delivery failure or server-related problems):
- Contact our support team immediately.
- Claims must be submitted in writing within 30 days of the expected delivery date.
- Failure to report within this timeframe will result in the service being considered successfully delivered.
3. Service Issues & Technical Errors
All services are thoroughly tested before delivery. In rare cases, technical issues may occur.
- Customers must report issues to our Technical Support Team.
- We reserve the right to investigate and resolve the issue within 72 hours.
- Temporary access to your system or server may be required for troubleshooting.
If:
- The issue is verified, and
- We are unable to resolve it within 72 hours
Then:
- A full refund will be issued, or
- A replacement service of equal value will be provided, based on the customer’s preference.
4. Customer Responsibilities
To ensure timely resolution:
- Provide accurate and complete information regarding the issue.
- Grant required access to our technical team, if applicable.
Failure to cooperate may:
- Delay resolution
- Result in ineligibility for a refund
5. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
- Requests made after the 30-day period
- Issues caused by third-party services or platforms
- Failure to provide required access or necessary information
- Change of mind after successful delivery of the service
6. Refund Processing
- Refunds are processed within 3–5 business days after approval.
- The time for funds to reflect in your account may vary depending on your bank or payment provider.
7. Contact Us
If you have any questions or need assistance with a refund request, please contact us:
Brz Bill Dept Support Team
📧 Email: info@brzbilldept.com
📞 Phone: +1 (847) 609-9129
🌐 Address: 1622 Wadham Ct, Wheaton, IL 60189